top of page
Powered By IND
PODS On Call maintains consistency by providing the same level of productivity, efficiency and quality during off-peak hours with our experienced support team for long-term care facilities.
Let us manage your after-hours calls and customer support so your staff pharmacists can work rested & refreshed after a night without on-call interruptions.
Quality after-hours support is important to your business and your customers. Our process is personalized to each of our customer's needs, providing both the technical and the operational resources required. All after-hours support calls are answered by a live operator, unlike other services that require callers to leave a message.
When You Go Home, We Don't
Let your staff rest & recharge while we manage your after-hours.
97%
of customers base their loyalty on their customer service experience
26%
of callers hang up in discouragement with automated call systems
86%
of customers quit doing business with a company after a bad experience
90%
Let your staff rest & recharge while we manage your after-hours.
Features
Dedicated, licensed pharmacists to handle your after-hours calls.
Handle inquiries or consults such as medication & allergy interactions, clinical questions, & order status.
Pricing structure based on call type, not per minute or time spent.
Call & order management portal for efficiency & reporting.
Emergency dispense of urgent or first dose medications, including first dose automation order verification & release.
We can also remote into your system to submit orders to the designated back-up pharmacy.
bottom of page