Troubleshooting

General

• Why is Mailtrack telling me that the recipient's mail service might not allow tracking?
• Why are my emails going to spam?
• Why can't I send mass emails or campaigns?
• Why are my emails blocked, bounced or rejected?
• Domain verification
• Mail merge errors and solutions

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Checkmarks

• Emails not tracked (grey checkmarks)
• Green checkmarks seem to be delayed
• My Gmail layout is customized and I have problems seeing Mailtrack's double-checks
• Giant check marks in Gmail
• Why is device information no longer showing in the tooltip?

Upgrade issues

• I've upgraded Mailtrack but can't view the full email activity for my emails
• I've upgraded my Mailtrack but I still have the free version
• An error occurs when I try to purchase a Mailtrack subscription

Email alerts

• How to stop receiving email alerts
• Email alerts disabled but still being received
• I'm no longer receiving email alerts.

Desktop notifications

• I'm not receiving Real-time Notifications when I use Mailtrack with Chrome

Link tracking

• Link tracking isn't working
• 'Invalid URL' error when clicking on tracked link

Mobile

• "Something went wrong when executing the Add-on" error
• The Gmail app 'freezes' when I try to send a tracked email from the Gmail app on my phone
• Real-time notifications not working on your phone