When you send an email to more than one person (group emails), Mailtrack (Free or Pro) isn't currently able to identify who's opened the mail and who hasn't.
We're looking to add a feature to Mailtrack in the near future that will make this possible. In the meantime, however, we recommend that you send a separate email to each person in the group or, if you're sending group emails internally within your company, that you ask your colleagues to install Mailtrack, as that way you will know for certain who out of the group has opened and read your messages.
We're looking to add a feature to Mailtrack in the near future that will make this possible. In the meantime, however, we recommend that you send a separate email to each person in the group or, if you're sending group emails internally within your company, that you ask your colleagues to install Mailtrack, as that way you will know for certain who out of the group has opened and read your messages.