1,000 Reviews & a Near 5-Star Value: Our “Good Listener” Approach

By @ConradoLamas

Is it really that difficult to have good customer service?When we first started with MailTrack.io back in November, 2013, there were a few values that we wanted to make sure were embedded in our startup. We wanted to be global and dynamic, since the very beginning; data-informed and constantly put into question by our own hypothesis.And for sure, we wanted to be one of those companies considered to have the best customer service and helpdesk in their sector.Continue Reading →