– If you have aggressive conversations, asking how to improve your communication skills is the right start.
– Improve your communication skills is not easy. According to surveys, most people live under moderate and high levels of stress.
– The principles on how to improve your communication are the same in verbal and written conversations
According to William Ury, conflicts vary a lot in nature and scale, but the principles for their resolution are the same
It’s safe to say that conflicts are unavoidable — and sometimes even desirable, as Margaret Heffernan defends in this video. But in most of our interactions, we want to be able to manage aggressive behaviors that might eventually get us further away from our objectives or well being.